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Metrics can warp performance

Does labelling a hole par four or five change golfer performance?

I wrote this blog in 2019, and thought it was worth revisiting because many people are in the thick of performance reviews and planning for next year.

Through a quirk of United States Golf Administration's (USGA) decision making, holes at Pebble Beach and Oakmont Country Club have been assessed as par four for some US Open tournaments, and par five in others. 

Same hole, different par.

This created a fascinating...

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Behaviour under stress

 

Is your team getting increasingly frustrated with each other?

Are you finding your fuse is shorter than usual? You're self-medicating with booze or chocolate?

Perhaps your customers aren't answering your calls like they used to?

 

Behaviour under stress

Behaviour under stress is something we both witness and experience.

It shows up as sloppy and ineffective communications, overwhelm, procrastination, avoidance and anger.

 

How to course correct

So what can we do to course...

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Forget the sh*t sandwich. How to deliver bad news.

How should you deliver bad news?

There’s a lot of bad news being shared right now. In Australia we are experiencing various degrees of lockdown across the country, and our political leaders are grappling with how best to share bad news.

New South Wales, for example, started with a relatively light-touch approach that has become more stringent the longer lockdown has lasted.

In Victoria’s latest lockdown, conditions were restrictive from the get go.

While I won’t go into the...

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