Is your team getting increasingly frustrated with each other?
Are you finding your fuse is shorter than usual? You're self-medicating with booze or chocolate?
Perhaps your customers aren't answering your calls like they used to?
Behaviour under stress is something we both witness and experience.
It shows up as sloppy and ineffective communications, overwhelm, procrastination, avoidance and anger.
So what can we do to course...
How should you deliver bad news?
There’s a lot of bad news being shared right now. In Australia we are experiencing various degrees of lockdown across the country, and our political leaders are grappling with how best to share bad news.
New South Wales, for example, started with a relatively light-touch approach that has become more stringent the longer lockdown has lasted.
In Victoria’s latest lockdown, conditions were restrictive from the get go.
While I won’t go into the...