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How to communicate with idiots

I’ve been going deep on language lately

 

Knowing what to say and how to say it.

 

Partly because I’ve created a “scripting tool” for my Just Do This members, where I’ve written sample scripts for everything from getting past the gatekeeper and dealing with time wasters, to fielding complaints and chasing late payers.

 

Partly because I’ve been creating my “Dealing with D!ckheads” webinar, in which I cover how to...

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The scourge of shitty emails

Do you write annoying emails? Do you receive them? Poorly written emails irritate both the recipient, who resents the interruption, and the sender, who gets frustrated by a lack of response.

So how to get them right? I’m about to take you through five real-life examples that illustrate traps to avoid and how to better engage your intended reader.

I’ve redacted the details of the sender because in no way is this intended to criticise them personally....

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