Are you providing too much detail or not enough?
People say they want information, right? But what's the right level of information to share?
Behavioural expert Bri Williams shares how to approach the issue of information, including why people think they need it and why they actually do.
More about Just Do This: www.briwilliams.com/about-just-do-this
I’ve been going deep on language lately
Knowing what to say and how to say it.
Partly because I’ve created a “scripting tool” for my Just Do This members, where I’ve written sample scripts for everything from getting past the gatekeeper and dealing with time wasters, to fielding complaints and chasing late payers.
Partly because I’ve been creating my “Dealing with D!ckheads” webinar (recording exclusively available to...
Do you write annoying emails? Do you receive them? Poorly written emails irritate both the recipient, who resents the interruption, and the sender, who gets frustrated by a lack of response.
So how to get them right? I’m about to take you through five real-life examples that illustrate traps to avoid and how to better engage your intended reader.
I’ve redacted the details of the sender because in no way is this intended to criticise them personally....