There’s a communications paradox in most businesses.
Staff say their bosses never tell them anything.
Bosses say staff are being bombarded.
What’s going on here?
Back when I was working in corporates, we’d all go through an employee engagement survey, usually every year or two. You might have experienced one of these?
A survey that asks people what they think of the company they’re working in, and how their leaders are performing.
Invariably, one of the...
I currently have 11,212 unread emails in my inbox. They are unread because I have looked at the subject line or sender and decided not to bother opening them.
Some people aim for "inbox zero" - and if that's you I understand my confession may have rocked your world - but I'm totally okay with how I keep on top of what's important.
Or more particularly, what I think is important, because whomever crafted their message to me certainly thought it should be important.
Which brings us to the...
Do you write annoying emails? Do you receive them? Poorly written emails irritate both the recipient, who resents the interruption, and the sender, who gets frustrated by a lack of response.
So how to get them right? I’m about to take you through five real-life examples that illustrate traps to avoid and how to better engage your intended reader.
I’ve redacted the details of the sender because in no way is this intended to criticise them personally....