What do you think of this?
It’s the product order page for a pet supplies website.
More specifically, what do you think about the auto delivery being defaulted?
Well, from personal experience I can tell you it is difficult to recognise you are committing yourself to auto-delivery and this inadvertent decision only occurs to you when boxes of Chicken Breast keep appearing on your doorstep.
So, is this business manipulating its customers?
It’s an important...
On how technology has changed the craft of writing, author Neil Gaiman remarked;
“Typing is not work. Choosing is work.”
Since moving from typewriters to computers, he noted, the average word count has blown out from 3-6,000 per article to 9,000 because "it’s not hard to include two ways of saying something”.
I can’t shake this insight because it says so much about how we behave. At work. At home.
When writers drafted in longhand, it was painstaking to...