Ever find yourself dealing with a "squeaky wheel"?
You know, that person who soaks up an inordinate amount of your time because they need more attention, more information or more platitudes?
It's easy to get sucked into managing their demands even when doing so doesn't really help you deliver your project or proposal.
For that reason, it's a good idea to map out who your stakeholders are and how significant their support is to your success.
In this video I explain a...
There are three stages of using behavioural economics. In this video behavioural expert Bri Williams explains the one thing successful businesses do differently, how to move through each stage, and what to do at the critical juncture where you'll either succeed or fail.
We talk about different stages of grief and different stages of learning. Well in my experience, there are different stages of behavioural economics, too.
By the end of this video you’ll know the one thing...
How to deal with painful people using behavioural science.
Behavioural expert Bri Williams takes you through the three types of painful people you are likely to encounter in business: People pleasers, Know it alls and Obstinates.
People pleasers bulldust, Know it Alls bamboozle and Obstinates bulldoze!
The transcript and full video is available exclusively to Just Do This members. Find out more here.
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Consumers want certainty. That seems to be the prevailing assumption when it comes to influencing customer behaviour. In times of great uncertainty, so the story goes, people crave stability and become more risk averse.
Not so fast.
Here are four ways certainty - or lack thereof - impacts your customers.
Because while the likelihood of something happening does impact customer decisions, what decision is made depends on whether the outcome is likely to be positive or negative. ...
There is plenty of upside in applying behavioural science, but there are five pitfalls that you should know about too.
In this video I’m going to take you through the 5 pitfalls of behavioural economics, and how to avoid them.
Pitfall #1. Thinking it only applies to customers
Behavioural economics is the study of how emotional, social and cognitive biases and heuristics impact behaviour.
Behaviour is the operative word here, because the same forces that impact your...
The more you learn about behavioural techniques, the more you'll see how businesses are trying to influence you.
Sometimes they do it poorly, sometimes they do it well.
If you're reading this, I expect you are in a business wanting to do it well?
So let's dive into a couple of examples that caught my eye recently.
Here's a LinkedIn invitation I recently received from Greg.
What did Greg get wrong?
A couple of things.
I liked that Greg mentioned what type of...
I posted something that was a little critical of the Myers-Briggs Type Indicator (MBTI) and, oh. my. goodness!
It was an excerpt from Lisa Feldman Barrett’s excellent book, “71/2 lessons about the brain” which suggested that…
“You can’t measure behaviour by asking people about their behaviour”.
And “Why do the test results seem so true when you receive them? Because the test asks what you believe about yourself.”
There’s a communications paradox in most businesses.
Staff say their bosses never tell them anything.
Bosses say staff are being bombarded.
What’s going on here?
Back when I was working in corporates, we’d all go through an employee engagement survey, usually every year or two. You might have experienced one of these?
A survey that asks people what they think of the company they’re working in, and how their leaders are performing.
Invariably, one of the...
When we hear about behavioural science and evolutionary psychology, it can sound daunting and, worse still, far removed from our day to day decisions and interactions. Low on relevance, high on hyperbole.
But I’m guessing you are more familiar with the tenets of behavioural science than you realise. I’m even going to guess that you hold a lot of the insights into human nature in your hand, twice, maybe three times a day.
Ahh, the humble tube of toothpaste.
If you’re up for...
Here’s something that has always confounded me.
If behavioural science is so good, why aren’t more people using it?
Like Robert Cialdini’s famous study on social norms influencing hotel guests to reuse their towels. I’m still to visit a hotel that is correctly using a message about how many guests have re-used their towels to get me to do likewise.
The thing is, when people read or hear about behavioural economics, and more broadly, behavioural science, they typically...