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I have a frosty relationship with cooking. It’s not something I find relaxing. It’s not something I like to spend time on. It’s not something in which I have confidence.

This has meant being bound to recipes. I stick to the process and trust the outcome will be okay.

But there’s a difference between following a recipe and knowing how to cook.

Recipe-culture is infecting business

Recipe-culture is infecting - and ruining - business.

• On LinkedIn, for example, people are...

Right now you are probably feeling like you want things to be different. Maybe a little different, maybe a lot. Maybe at home, maybe at work.

That’s a precious feeling because it can motivate you to seek change.

And now is a perfect time because of the “fresh-start effect”. Researchers Dai, Milkman and Riis (2014, PDF) found students were more likely to adopt new behaviours at the start of a week, month or semester. Such temporal landmarks can help us delineate...

A perennial challenge in business is making your priority someone else’s priority too. You know the drill. You have a project that you are under pressure to complete, but it relies heavily on input from other people. Problem is, they have projects they are under pressure to complete and don’t want to divert time, energy or effort to your patch.

Here’s how to go about it.

1. Minimise effort
2. Maximise relevance

Minimising effort

Minimising effort means stripping back what you...

On how technology has changed the craft of writing, author Neil Gaiman remarked;

“Typing is not work. Choosing is work.”

Since moving from typewriters to computers, he noted, the average word count has blown out from 3-6,000 per article to 9,000 because "it’s not hard to include two ways of saying something”.

I can’t shake this insight because it says so much about how we behave. At work. At home.

When writers drafted in longhand, it was painstaking to...

This is a chunky read, but you should find it interesting if:

• you are sick of people telling you to just "decide" - like that's all there is
• you've been as perplexed as I have about why deciding something doesn't guarantee we'll do it

OK. Here we go.

This all started with tweet from For The Interested. It linked to a 2016 article by Josh Spector which talked about the role of intention in productivity. To master our schedules and inboxes, Josh suggests, we need to “decide what...

Nobody gets fired for buying an IBM, so the saying goes. No one gets fired running information campaigns or suggesting more training, either. But maybe they should.

In my workshops I ask participants to design a solution to overcome apathy. In other words, how will you engage your customers? Why should they bother to do what you ask?

This is a big chunk of the behavioural influence puzzle, because to get people to take action you need to make them sufficiently interested.

...

Do you write annoying emails? Do you receive them? Poorly written emails irritate both the recipient, who resents the interruption, and the sender, who gets frustrated by a lack of response.

So how to get them right? I’m about to take you through five real-life examples that illustrate traps to avoid and how to better engage your intended reader.

I’ve redacted the details of the sender because in no way is this intended to criticise them personally....

Let's be clear. To influence some else's behaviour means you are going to have to put some effort in. 

The smart approach is to be as effort-less as possible, and that means getting clear on your behavioural objective and anticipating the likely resistance you will encounter.

That's what I explain in this 5 minute video using, what else? Butter.

Without doubt, the problem I spend most time on with clients is how to overcome customer, staff and supplier apathy.

What to do when people just can't be bothered? How do you make them care? Do you need to?

So I've recorded what I call my "Lily Pad lesson" for you, in which I cover four ways to address apathy:
1.Motivate them -> but this is problematic
2.Reward their short-term bias
3. Use the "move away from" approach
4. Shape the environment -> the best in...

A local council in South Australia is proposing to make residents use clear rubbish bins to “shame” people into recycling.  Does shame work as a behavioural strategy?

Clear bin initiatives

While peculiar, the idea of clear plastic bins is not entirely new. Mindarie Regional Council in Western Australia trialled their “Face Your Waste” campaign in 2018. According to the ad agency behind the WA campaign, the trial of 20 bins resulted in significant media...